Refund Policy


At Permaplug, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you can return your item(s) within 60 days of receiving your order, subject to the following conditions:

Conditions for Refund:

  1. Original Packaging: The item(s) must be returned in their original packaging.
  2. Undamaged: The item(s) must be undamaged and in the same condition as when you received them.

Initiating a Return:

  1. To initiate a return, please email us at with your order number and the reason for the return.
  2. Once we receive your email, we will provide you with instructions on how to send your item(s) back to us.

Inspection and Refund Decision:

  1. After we receive your returned item(s), our team will inspect them to ensure they meet the conditions outlined above.
  2. We will notify you via email once the inspection is complete and inform you of our decision regarding your refund.
  3. If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges: If you would like to exchange an item instead of receiving a refund, please visit our Returns and Exchanges page for further instructions.

Contact Information: For any questions or concerns regarding our refund policy, please contact us at: Email: Phone: (325) 313-6012